Terms of Service

Last updated: 26 March 2026

1. Who we are

These Terms of Service govern your use of our Canada store and your purchases from SafeEcom Global LLP, trading as FluffyPuppy.

In these Terms, “we”, “us”, and “our” mean SafeEcom Global LLP trading as FluffyPuppy.

2. Scope and acceptance

By accessing our website or placing an order through our Canada store, you agree to these Terms, together with our Privacy Policy, Shipping Policy, and Return and Refund Policy.

You must be at least the age of majority in your province or territory, or have permission from a parent or legal guardian to use this site.

We may update these Terms from time to time. The version published on the site at the time of your use or purchase will apply.

3. Canada market scope

These Terms apply to orders placed through our Canada store and to deliveries to eligible addresses in Canada.

4. Products, pricing, and availability

We describe and present our products in good faith. Product images, colours, textures, and finishes may vary slightly depending on your screen, device settings, or production batch.

Prices, promotions, and product availability may change from time to time. If we discover a genuine pricing, description, or availability error, we may correct it. If that affects an order you have already placed, we will contact you with the available options, including cancellation and refund where appropriate.

We may limit quantities per order, household, or customer where reasonably necessary. We may also refuse or cancel an order where fraud, misuse, resale abuse, or other improper activity is reasonably suspected.

Canadian law prohibits materially false or misleading representations, and the Competition Bureau also treats “drip pricing” — where a displayed price is not actually attainable because mandatory non-government fees are added later — as a deceptive practice.

5. Orders and contract formation

When you place an order, you are making an offer to buy the selected products.

We accept that offer when we send you a shipment confirmation or otherwise confirm dispatch of the goods.

We may decline or cancel an order before dispatch if, for example:

  • the item is unavailable
  • payment cannot be authorised or completed
  • fraud or security checks raise concerns
  • the shipping address is unsupported
  • there is a clear product, pricing, or listing error

If we cancel an order before dispatch, we will refund any amount paid for that order.

If you need to request a change or cancellation, please contact us as soon as possible. We will do our best to help before processing or dispatch begins, but once an order has moved into fulfilment or shipping, changes may no longer be possible.

The Office of Consumer Affairs notes that contracts for goods and services are a consumer-law issue and that many consumer complaints in Canada fall under provincial or territorial jurisdiction.

6. Payments

We accept the payment methods shown at checkout.

Payment card details are processed by our payment providers. We do not store full card details on our own systems.

We do not offer recurring subscription billing through our store. If you choose a third-party instalment or financing option at checkout, any scheduled payments or finance terms are handled by that provider under its own terms.

Orders flagged as high-risk may require additional verification or may be cancelled and refunded.

7. Shipping and delivery

Our usual processing time is 1–2 business days after payment approval. Estimated transit times vary by destination and shipping method selected.

We use a mix of local and cross-region fulfilment. Where local stock is unavailable, some items may be shipped from another fulfilment location, including our Asia fulfilment network.

Once your order ships, we will send tracking details. Delivery timeframes are estimates only and may be affected by stock location, customs, carrier delays, weather events, peak periods, and other factors outside our reasonable control.

For some higher-value orders, signature on delivery may be used.

More detail is available in our Shipping Policy.

8. Returns, refunds, and consumer rights

Our voluntary return process and ordinary return windows are set out in our Return and Refund Policy.

Nothing in these Terms limits any rights you may have under applicable Canadian consumer protection law.

If there is a problem with a product, delivery, refund, or exchange, your rights may depend on the law of your province or territory as well as any applicable federal rules. The Government of Canada directs consumers with contract, refund, and exchange disputes to provincial or territorial consumer affairs offices for further guidance.

Any additional store return policy we offer is separate from, and does not replace, rights you may have under applicable law.

9. Chargebacks and disputes

If there is a problem with your order, please contact us first. Most issues can be resolved more quickly through customer support than through a payment dispute process.

We may challenge chargebacks that we reasonably believe are fraudulent or inaccurate, including by relying on delivery, tracking, communication, and order records.

Nothing in these Terms restricts any rights you may have under applicable law.

10. Acceptable use

You must not use the site:

  • for any unlawful purpose
  • to infringe the rights of others
  • to upload or transmit malicious code
  • to interfere with the operation or security of the site
  • to misuse coupons, promotions, review features, or other customer-facing tools
  • to probe, scan, or test vulnerabilities of the site or associated systems without authorisation

We may suspend or restrict access where reasonably necessary to protect the site, our business, other customers, or third parties.

11. Intellectual property

All content on the site, including text, graphics, logos, product imagery, site design, and other materials, is owned by us or licensed to us and is protected by intellectual property laws.

You may use the site for personal, non-commercial shopping use only. You must not copy, reproduce, distribute, publish, modify, or commercially exploit site content without our prior written permission.

12. Third-party services and links

Our website may include links to third-party websites, payment tools, instalment providers, apps, or services.

We do not control those third-party services and are not responsible for their content, availability, terms, or privacy practices. Your use of those services is governed by the relevant third party’s own terms and policies.

13. Privacy

Personal information is handled in line with our Privacy Policy.

If we use cookies, analytics tools, pixels, or similar technologies, those are described in our Privacy Policy and any related cookie or privacy settings made available on the site.

14. Warranties and liability

We provide the site and our products with reasonable care and in accordance with applicable law.

We do not promise that the site will always be uninterrupted, error-free, or available at all times.

To the maximum extent permitted by law, we exclude liability for indirect or consequential loss, loss of profit, loss of opportunity, or loss not caused by our breach.

However, nothing in these Terms excludes, restricts, or modifies any right, remedy, warranty, condition, or liability that cannot lawfully be excluded, restricted, or modified under applicable law. In Canada, unfair or deceptive business-practice issues are addressed through a mix of federal and provincial or territorial consumer-protection frameworks.

15. Governing law

These Terms are governed by the laws of England and Wales, except to the extent that mandatory consumer protection laws in your Canadian province or territory apply.

Nothing in these Terms is intended to prevent a Canadian consumer from relying on any mandatory rights or protections available under applicable law.

I have not used a rigid exclusive-courts-only consumer clause in the Canada version because consumer contract and complaint issues in Canada are often handled under provincial or territorial law, and the Government of Canada directs consumers to those local consumer affairs offices for help with contract-related disputes.

16. Contact

SafeEcom Global LLP t/a FluffyPuppy
Company number: OC460051
Address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom
Phone: +44 7831 040926
Email: support@fluffypuppypetstore.com