Shipping Policy

Last Updated: February 19, 2025

At FluffyPuppy Pet Store, we aim to provide reliable and efficient shipping for all orders. This policy outlines our shipping process, estimated delivery times, tracking procedures, and important terms.

1. Order Confirmation

After placing an order, you will receive a confirmation email with your order details and shipping address. Please review the information carefully. If any details are incorrect, contact support@fluffypuppypetstore.com immediately.

If you do not receive an order confirmation within 48 hours, check your spam folder before reaching out to us.

2. Shipping Information

2.1 Processing Time

• Orders are processed within 1-2 business days after payment confirmation.
  
  
• During peak seasons (holidays, major sales), processing times may be extended.

2.2 Shipping Locations

We offer worldwide shipping to the following regions:

• United States, Canada
• Europe
• Australia, New Zealand

2.3 Shipping Carriers

We partner with reputable carriers, including:

• DHL, UPS, FedEx, EMS, YunExpress, Yanwen, THT, and Wanb

3. Shipping Methods & Delivery Time

We offer the following shipping options:

Location	Estimated Delivery Time
United States, Canada	4 - 12 Business Days
Europe	4 - 12 Business Days
Australia, New Zealand	4 - 12 Business Days

🚨 Note: Delivery time estimates do not include our 1-2 business day processing time. Shipping delays may occur due to customs, carrier issues, or peak periods.

3.1 Free Shipping

• We offer FREE Standard Shipping on all orders.

3.2 Customs and Duties

• International shipments may be subject to import duties and taxes. These charges are determined by your country’s customs policies and are the responsibility of the customer.

4. Order Tracking

• Once your order ships, you will receive a Shipment Confirmation Email with a tracking number.
  
  
• Tracking updates may take 24-48 hours to appear.
  
  
• Once the package arrives in your country, your local postal service takes over final delivery.

🔹 How to Track Your Order:

• Use the tracking number on the carrier’s official website.
  
  
• If the package status shows "undelivered", contact your local post office for further details.
  
  
• If you experience tracking issues, email support@fluffypuppypetstore.com within 60 days of shipment.

5. Delivery Terms & Conditions

5.1 Address Accuracy

• Ensure your shipping address is correct before checkout.
  
  
• If an incorrect or incomplete address is provided, the package may be returned to us. Reshipping fees will apply.
  
  
• Contact us ASAP if you need to update your shipping address before the order is shipped.

5.2 Lost or Delayed Packages

• If your package is delayed beyond the estimated timeframe, check tracking updates or contact our support team.
  
  
• We are not responsible for delays caused by customs, carrier issues, weather, or unforeseen events.
  
  
• If a package is lost due to carrier error, we will work with the shipping provider to resolve the issue.

5.3 Damaged or Missing Items

• If your package arrives damaged, report the issue within 3 business days.
  
  
• Send photos of the damaged package and items to support@fluffypuppypetstore.com.
  
  
• If items are missing from your order, contact us immediately.

5.4 Split Shipments

• Orders with multiple items may be shipped in separate packages. You may receive tracking numbers for each package.

6. Special Considerations

6.1 Force Majeure Events

We are not liable for delays or non-delivery caused by factors beyond our control, including but not limited to:

• Natural disasters
• Customs delays
• Pandemic-related disruptions
• Strikes or government regulations

6.2 COVID-19 Shipping Delays

While global shipping has largely resumed normal operations, some regions may still experience temporary delays due to:

• Reduced airline cargo capacity
• Increased customs processing times
• Local delivery restrictions
• We appreciate your patience and understanding.

7. Returns Due to Incorrect Address or Refusal

If a package is returned to us due to an incorrect address or refusal to pay customs duties:

• We will notify you and offer re-shipment at your expense.
  
  
• If you refuse re-shipment, we will issue a partial refund (excluding shipping fees, if applicable).

8. Contact Us

For any shipping-related inquiries, please reach out to:
📧 Email: support@fluffypuppypetstore.com
🌐 Website: https://fluffypuppypetstore.com

Thank you for shopping with FluffyPuppy Pet Store! 🐶✨