Terms of Service

Last Updated: February 19, 2025

Welcome to FluffyPuppy! These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our site, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access the website or use our services.

1. Overview

This website is operated by FluffyPuppy. Throughout the site, the terms “we,” “us,” and “our” refer to FluffyPuppy. By visiting our site and purchasing from us, you agree to abide by the following Terms, including additional policies referenced herein.

We reserve the right to modify these Terms at any time. It is your responsibility to review this page periodically for updates. Continued use of the website after changes are posted constitutes acceptance of those changes.

2. Online Store Terms

By using our website, you represent that:

  • You are at least the age of majority in your jurisdiction, or you have given consent for your minor dependents to use this site.
  • You will not use our products for any illegal or unauthorized purpose.
  • You must not transmit any viruses or malicious code that may damage our website or services.
  • A violation of any of these Terms may result in an immediate termination of service.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, copy, or exploit any portion of our services without express written permission.

4. Product Information and Pricing

  • All prices are subject to change without prior notice.
  • We reserve the right to modify or discontinue any product at any time.
  • We do not guarantee that colors and product images will be accurately displayed on your device.
  • We reserve the right to limit the sales of our products to any geographic region or jurisdiction.

5. Billing and Account Information

We reserve the right to refuse or cancel any order at our discretion, including suspected fraudulent transactions. In such cases, we may contact you using the email or phone number provided. You agree to provide accurate, complete, and current payment and account information for all purchases.

For details on returns and refunds, please refer to our Return and Refund Policy.

6. Chargeback and Fraud Prevention Policy

To prevent fraudulent chargebacks, our policy states:

  • Chargebacks filed without prior contact with our support team violate our store policies.
  • We actively dispute fraudulent chargebacks using proof of delivery, tracking details, and customer communication records.
  • Customers engaging in fraudulent chargebacks may be blacklisted from future purchases.
  • Orders marked as "Delivered" by the carrier are ineligible for refunds unless the item is damaged or defective (photo proof required within 48 hours).
  • Orders over $100 require signature confirmation to prevent fraudulent disputes.

7. Third-Party Tools and Links

We may provide access to third-party tools or links. We are not responsible for their content, and use of such tools or links is at your own risk. We recommend reviewing third-party policies before engaging in transactions.

8. User Comments and Feedback

By submitting content (comments, suggestions, proposals, etc.), you grant us permission to use, edit, copy, publish, and distribute such content without restriction. You agree that your submissions:

  • Do not violate any third-party rights (copyright, trademark, privacy, etc.).
  • Do not contain unlawful, abusive, or offensive material.
  • Do not contain viruses or malicious code.

9. Personal Information

Your submission of personal information is governed by our Privacy Policy.

10. Prohibited Uses

You may not use our site or services to:

  • Engage in any unlawful activities.
  • Transmit harmful code, spam, or unauthorized advertising.
  • Collect personal data of others.
  • Interfere with website security or functionality.
  • Engage in any activity that violates applicable laws or regulations.

We reserve the right to terminate accounts involved in prohibited activities.

11. Limitation of Liability

We do not guarantee uninterrupted, error-free service. Your use of our site is at your own risk. We shall not be liable for any damages arising from use of our website or products, including but not limited to lost profits, data loss, or service interruptions.

12. Indemnification

You agree to indemnify and hold FluffyPuppy, its affiliates, officers, employees, and suppliers harmless from any claims, including legal fees, arising from your breach of these Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

14. Changes to These Terms

We may update these Terms at any time. Your continued use of our website constitutes acceptance of any modifications.

15. Contact Information

For questions about these Terms, contact us at support@fluffypuppypetstore.com.

16. SMS Marketing Policy

By consenting to our SMS marketing, you agree to receive recurring notifications (including order updates and promotional messages). Message frequency varies, and consent is not a condition of purchase.

To unsubscribe, reply STOP or use the provided opt-out link. Standard messaging and data rates may apply. We are not liable for delayed or undelivered messages.

17. Arbitration and Class Action Waiver

By using our website, you agree that disputes will be resolved through binding individual arbitration and not in court.

  • Claims will be heard by a single arbitrator.
  • Arbitration will take place in the United States.
  • If you wish to opt out of arbitration, you must send a written request within 30 days of purchase.

Class Action Waiver

You agree that you may bring claims against FluffyPuppy only in your individual capacity and not as part of any class or representative action.

Final Notes

These Terms protect both you and us by ensuring a safe, fair, and transparent transaction process. Thank you for shopping at FluffyPuppy Pet Supplies Store! 🐶✨